Privacy Policy


This privacy statement covers the website, owned wholly by Solihull Action through Advocacy. More information is available in our Confidentiality and Data Protection Policy.

What personally identifiable information do we collect?

When you visit our website, we collect only standard internet log information and details of visitor behaviour patterns (internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks). We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify you. We do not make, and do not allow to be made, any attempt to find out the identities of those visiting our website.

If we do want to collect personally identifiable information from you through our website (for example asking if you want to subscribe to our newsletter) we will be clear about the information we want to collect, what we intend to do with it and who we might share it with .

What personally identifiable information do third parties collect through the website?

Our website has a donations function which collects the financial information (credit card type, number and expiration date) that is needed to process donations. This information is used by Paypal. Your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase. A "Https" symbol will replace the "http" symbol at the start of the URL address which indicates it is a secure payment.

We do not engage in third party advertising, we do not retain, share, store or use personally identifiable information with any third parties. The only third party who collects information through the website is our Donation Service Provider who guarantees that they will never pass your personal or financial details to a third party and will never sell your details to a mailing list.


A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information on our site. We may use session ID cookies to hold the contents of a page. Once users close the browser, the cookie will stay for 7 days and then simply terminates, after which no information is held on the user's computer relating to the website.

Additionally a Logon cookie is created as a session cookie, this purely contains a code and no personal information. Once the session is closed the cookie simply terminates.

With whom do we share information about website visitors:

No One

What choices are available to users regarding collection, use and distribution of the information?

Under no circumstance do we pass visitors or Donators details to third parties for marketing purposes. . We do not use customer’s information for any other purposes.

What types of security procedures are in place to protect the loss, misuse or alteration of information?

We use an external payment processor to process your credit card details, utilising SSL encryption. 

Any information provided through the website (for example when singing up to our newsletter) is stored in a secure, encrypted sever which is accessible only by authorised members of staff with the permission of the Chief Executive Officer (who is also the Data Protection Officer).


This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law or to comply with a current judicial proceeding, a court order or legal process served on our website.

Changes in our Privacy Policy

Any changes will be posted to this privacy statement.

Contact Information

If you have any questions concerning our privacy policy please our Data Protection Officer:

The Chief Executive Officer, Solihull Action through Advocacy, 11-13 Land Lane, Marston Green, B37 7DE

0121 706 4696