Privacy Policy


This privacy statement covers the website, owned wholly by Solihull Action through Advocacy.

What personally identifiable information do we collect?

Should you wish to contact us you do not need to complete a form and we do not require personally identifiable data.

What personally identifiable information do third parties collect through the website?

Financial information (credit card type, number and expiration date) is needed for Donations. This is used by Paypal
We do not engage in third party advertising, we do not retain, share, store or use personally identifiable information with any third parties. The only third party who collects information through the website is our Donation Service Provider.


A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information on our site. We may use session ID cookies to hold the contents of a page. Once users close the browser, the cookie will stay for 7 days and then simply terminates, after which no information is held on the user's computer relating to the website.

Additionally a Logon cookie is created as a session cookie, this purely contains a code and no personal information. Once the session is closed the cookie simply terminates.

Log File

Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track users' movements in the aggregate and gather broad demographic information for aggregate use. IP addresses etc. are not linked to personally identifiable information.

With whom we may share user information:

No One

What choices are available to users regarding collection, use and distribution of the information?

Under no circumstance do we pass visitors or Donators details to third parties for marketing purposes. . We do not use customer’s information for any other purposes.

What types of security procedures are in place to protect the loss, misuse or alteration of information?

We use an external payment processor to process your credit card details, utilising SSL encryption. All other customer’s information is restricted in our offices, only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store personally identifiable information are in a secure environment.

Payment information of customers donating on the web

Your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase. A Https symbol will replace the http symbol at the start of the URL address which indicates it is a secure payment.

The payment processor guarantees that they will never:

Never pass your financial details to a third party. Never pass your personal data to a third party.

Never sell your details to a mailing list.

When you enter sensitive information (such as credit card numbers), the information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when users are just 'surfing'.

Business Transitions

In the event that we go through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, customers' personal information will, in most instances be part of the assets transferred. Customers will be notified via e-mail or post prior to a change of ownership or control of their personal information, and will have the option to contact the acquirer of this information should they wish to do so.


This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a belief in good faith that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Changes in our Privacy Policy

Any changes will be posted to this privacy statement.

Contact Information

If you have any questions concerning our privacy policy please contact us